Best Pokies Australia » Privacy Policy

Privacy Policy

G’day from the team at PokiesRoo.com! Your privacy matters to us, and we’re dead-set on keeping your personal details safe. This policy gives you the lowdown on how we collect, use and look after your info when you drop by our site or have a punt with us. When you use PokiesRoo.com, you’re on board with everything in this Privacy Policy and our Terms and Conditions.

What Information We Collect and Why?

We gather various bits and pieces to ensure you get a ripper gaming experience while staying on the right side of Aussie gambling regulations.

Personal Information

To set up and verify your account, we need the basics – your full name and DOB. We also ask where you live in Australia to check you’re eligible to join us. To keep the lines of communication open and your account secure, we collect your email and mobile number. For handling your funds and meeting legal requirements, we process payment info and keep track of your transactions. We also request government ID numbers for verification to satisfy regulations and stop any funny business.

Technical Information

Behind the scenes, we collect your IP address and device details to keep things ticking along nicely. We also note what browser and operating system you’re using. For security reasons and to make our service better, we keep an eye on when you log in and how long you stick around. To tailor your gaming experience, we track which pokies or games you fancy and your betting patterns.

Data Category	Purpose of Collection	Legal Basis
Personal Information	Account Management, Security, Legal Compliance	Legal Obligation, Contract Performance
Financial Data	Transaction Processing, Fraud Prevention	Contract Performance, Legitimate Interest
Technical Data	Website Optimization, Security Monitoring	Legitimate Interest

Contact Us

Got something on your mind about privacy? We’re all ears! If you need to Contact US about any concerns, you can drop us a line at [email protected], fill out the form in your account dashboard, or send us a letter the old-fashioned way to our Aussie business address. Our privacy mob will get back to you within 48 business hours (we’re quick, but we do enjoy our weekends too).

How Long Do We Store Your Information?

We keep your information for specific periods based on legal requirements and what we need to run our business.

Account Information

For active accounts, we hang onto your data for as long as your account is active. For accounts that haven’t been used in a while, we keep your data for 7 years after your last login. If you close your account, we still need to keep essential data for 7 years to comply with Australian regulations.

Financial Records

All your transaction history is kept for 7 years as required by Australian law. We store your payment details until you close your account or specifically ask us to remove them. We maintain withdrawal records for 7 years to meet audit requirements and comply with financial regulations.

Technical Data

We keep session logs for 12 months to ensure security and maintain service quality. Your IP address is stored for 6 months so we can monitor and prevent any dodgy activities. We hold onto game history for 5 years to comply with gaming regulations and sort out any disputes that might come up.

How and Where Do We Store Your Information?

Your data’s home is important to us. We’ve built our storage systems from the ground up with security in mind – no cutting corners here. Everything’s set up to follow Aussie data rules to the letter while making sure the right people can access what they need when they need it. We’ve got tight controls on who can see what, and we’re constantly updating our protection methods – because cybersecurity isn’t a “set and forget” kind of thing.

Storage Location

Our main servers are located right here in Australia to ensure data sovereignty and provide you with the best service. We also have backup servers in Australia for redundancy and disaster recovery. We only work with third-party processors who fully comply with Australian privacy laws and maintain high data protection standards. If you’d like to Contact US about our server locations or data storage practices, our technical team can provide more details about our infrastructure while maintaining necessary security protocols.

Security Measures

We lock everything down with top-notch 256-bit SSL encryption – the same stuff banks use. Our tech team regularly puts our systems through the wringer with security audits and penetration testing (basically, friendly hackers trying to break in so we can fix weak spots before the dodgy ones find them). We’re big believers in multi-factor authentication – because a password alone just doesn’t cut it these days. We back up your data regularly and keep our physical servers under lock and key – with security that would make Fort Knox proud.

Security of Your Personal Data

Your data’s security isn’t something we take lightly. We’ve invested in cutting-edge protection systems that would make most security experts nod with approval. Our tech team is constantly patching and updating our systems – because yesterday’s security is today’s vulnerability. We’re pretty strict about who can access what data (even within our own team), and our automated security systems keep watch 24/7 – they never sleep, even when we do. Everyone on our team goes through regular security training – because human error is often the weakest link in any security chain. We’ve got detailed plans for responding to any security hiccups and run regular audits to make sure we’re on top of our game.

Cookies Policy

Don’t worry – we’re not talking about the choc chip variety here! Our Cookies Policy explains how we use these little text files that sit on your device. They help us recognize you when you return and remember bits about how you use our site. Some keep you logged in, others help us understand which games are popular. While they might sound technical, they’re actually pretty simple and make your experience with us much better.

Essential Cookies

These are the non-negotiables – they keep you logged in, your betting slip saved, and make sure the site actually works. Without these, using PokiesRoo would be like trying to drive a car without wheels – technically possible, but not recommended!

Analytical Cookies

These little beauties help us understand how people use our site. They tell us things like which games are getting the most love, which pages people visit most, and where folks might be getting confused. They’re like having thousands of site testers giving us feedback every day.

Preference Cookies

These remember the little things that make your experience personal – like whether you prefer dark mode, which language you speak, or if you like your game tiles big or small. You can always clear these through your browser if you want a fresh start – we won’t take it personally!

Modifications to our Privacy Policy

Like everything in life, this policy might need a tweak now and then. We might update it when laws change, when we add new features, or when we find better ways to explain things. Don’t stress though – we won’t pull a fast one on you. If we make any big changes, we’ll give you a heads-up via email, pop a notice on the website, or leave a message in your account dashboard. We’re not fans of fine print surprises either!